NextGenAI
Intelligent Banking,
Intelligent Future
26 November 2024 | St Paul’s, London
Event summary
NextGen: AI – https://www.nextgenai.world/
Date: Tuesday 26 November
Location : Convene Sancroft St Paul’s (Rose Street off Paternoster Sq.)
Agenda: https://www.nextgenai.world/agenda
Amanda Brock will be talking at a panel.
12.00-12.30 – Where next with AI?
The rise of ChatGPT as a mass consumption natural language model in 2023 marked the era of GenAI democratisation. While most financial services players remain bullish on the future of GenAI, the numerous use cases may change their mind. GenAI analyses customer behaviour, discovers preferences, and has the power to unlock important insights, leading to more personalised user experiences and improved customer service. We are already witnessing a shift from traditional chatbots to sophisticated ones that are highly trained in semantics and can provide knowledgeable responses. The technology is capable of not only generating immediate, precise, and natural-sounding answers, but it can also analyse a customer’s financial history and credit rating and help them source and choose the best loan option for their unique situation. AI assistants can also help staff to more quickly access key information for clients, and more intelligent robotic process automation (RPA) allows a level of usability with AI enhancements that will make it more valuable to enhance workflows and automate decisions. In addition to this, advances in natural language processing (NLP) combined with other traditional AI that can spot trends and anomalies unlocks a more complete picture.